Guide to Hospital

  • How to Reach Us
    • Map & Directions
    • Telephone Number
    • Public Transportations
  • Admission & Discharge
    • Registration
    • Operating Hours
    • Patient Rights and Responsibilities
    • Pre-Surgery Admission
    • During Your Stay
    • Discharge from Hospital
How to Reach Us

Map & Directions

We are situated at : Lot 6219 & 6220, Jalan Toman 1, Kemayan Square 70200 Seremban, Negeri Sembilan

Telephone Number :
General Line – (06) 767 7800
Emergency Services – (06) 763 6900

Fax Number :
(06) 767 5900

Admission & Discharge

At Seremban Specialist Hospital, we understand that billing and payment for health care services can be confusing and complicated. The following information provides you with an overview of our registration and billing processes and what you can expect before and after you care.

For your first visit to the hospital.
To seek treatment at Seremban Specialist Hospital, you must first register yourself at registration counter during our normal working hours or at A&E counter after normal working hours and for emergency care. Bring your complete identification when you register. During the registration process we will assist you to complete the registration form and Hospital Information and General Consent. We are ready to advice you on which consultant to see for your best treatment. After you have registered, you are advice to take basic assessment (temperature, blood pressure, etc) by our trained nurse at outpatient screening room in front of the registration counter before directed to the consultant clinic of your choice.

Patient and Family Rights

Our patients and their families have the right to:

i. Health Care and Human Treatment

  • Access to competent health care and treatment regardless of age, sex, ethnic origin, religion, political affiliation, economic status or social class.
  • Be treated with care, consideration, respect and dignity.
  • Receive drugs which are complied with the acceptable standards in terms of quality, efficacy and safety as determined by the Drug Control Authority of Malaysia.
  • Receive prompt emergency first aid treatment.
  • Be interviewed and examined in surroundings designed to ensure reasonable privacy and shall have the right to be chaperoned during any physical examination or treatment, except in cases of emergency where such conditions may not be possible.
  • A child admitted to hospital shall, whenever possible, have the right to the company of a parent or guardian.

ii. Choice of Care

  • Obtain second opinion at any time.
  • Know the investigations conducted the results of these investigations and a copy of medical reports and have them explained.
  • Authorize in writing another health professional to obtain a copy of medical report.
  • Be treated at a hospital of choice and to be referred to a consultant of choice.
  • Accept or refuse a recommended treatment and be discharged at their own risk.

iii. Acceptable Safety

  • A clear, concise explanation in lay terms of the proposed procedure and of any available alternative procedure before receiving the treatment or procedure.
  • Obtain explanation and information on significant risks side-effects, or after-effects, problems relating to recuperation and likelihood of success.

iv. Adequate Information and Consent

  • Know the identity and professional status of the individual providing service and to know which health professional is preliminary responsible for the patient's care.
  • Obtain information regarding all aspects of medication, including the right to:

- Adequate and understandable information on prescribed and purchased medicines.
- The convenient access to medicines.
- Choose among competitive products.

All medicines shall be labeled, and shall be include the international non-proprietary name (INN) of the medicine, the dosage and how often the medicine, the dosage and how often the medicine has to be taken. In addition, the patient shall be informed about medication, including the following:

- Purpose of the medicine
- Possible side effects
- Avoidance of any food, alcoholic beverages or other drugs
- Duration necessary of any medication prescribed measures to be taken if a dose is forgotten of if an Overdose is taken.

  • Obtain an itemized account with proper explanation.
  • Be consulted about any decision to discharge or transfer the patient to another facility.
  • Where it is appropriate shall be given advice about self-care, drugs administration, special precautions, which may be necessary of desirable, and the assistance of special associations, facilities, aids or appliances which may be of assistance.
  • Be consented before any procedure is carried out and in the case of a minor the consent shall first be obtained from the parent or guardian. If a patient is unconscious and delay would be dangerous, a doctor is entitled to carry out any necessary treatment or operation.
  • Be consented for the inclusion of a patient in any study is given adequate information related to the study. In the case of a child the informed consent shall be obtained from the parent or guardian.

Confidentially of their record, unless

  • The authorize the disclosure in writing
  • The information is required by due legal process

v. Redress of Grievances

  • Access to appropriate grievance mechanisms.
  • To voice their complaint about the healthcare and to have such complaints investigated and receive a full response on such investigation.

vi. Participation and Representation

  • Participate in decision-making affecting the patient's health:
  • With the health professionals and personnel involved in direct healthcare.
  • Through consumer and community representation in planning and evaluating the system of health services, the types and qualities of service and the conditions under which health services are or were delivered.

vii. Health Education

  • Seek and obtain advice with regards to preventive and curative medicine, and rehabilitation to maintain or regain good health and healthy lifestyle.

viii. A Healthy Environment

  • Seek and obtain advice with regards to preventive and curative medicine, and rehabilitation to maintain or regain good health and healthy lifestyle.

Patient's Responsibilities

In ensuring our patients receive the best possible health care service at our hospital, we except outpatients will do their best to meet the following responsibilities during their stay at the hospital or during their visit at the clinic.

The patient shall:

1. Ensure that he or she knows and understands what a patient's rights are and shall exercise those rights responsibly and reasonably.

2. Provide accurate and complete information which the health professional requires about his or her health and ability to pay for health services.

3. Inform the health professional if he or she is currently consulting with or under the care of another health professional or provider of traditional health care in connection with the same complaint or any other complaint.

4. Keep appointments and shall inform the health professional if unable to do so.

5. Understand his or her diagnosis, treatment and prognosis including after-discharge care. The patient shall insist upon explanations until adequately informed and consult with all relevant persons before reaching the decision.

6. Accept all the consequences of the patient's own informed decision.

7. Establish a stable relationship with and follow the treatment determined by the health professional primarily responsible for the patient's care.

8. Conduct himself or herself so as not to interface with the will being or rights of other patients or providers of health care.

9. Observing all the rules and regulations of the hospital. Accept and comply with all preventive measures sanctioned by law.

10. Safeguard any belonging that they have decided to keep in their possession after they have been admitted.

11. Accountable for the payment of the services provided by the hospital as applicable.

12. Show respect and to be courteous to doctors and hospital's staff.